Shipping & Returns

Return Policy for Gozie

Address for Returns: Gozie 1250 S Miami Ave., Unit 1210 Miami, FL 33130

Policy Effective as of: January 2024

General Returns:

  1. Return Window: We accept returns within 30 days of the purchase date.
  2. Condition of Returned Items: Items must be returned in their original condition and packaging. Used, damaged, or altered products may not be eligible for returns.
  3. Return Process: To initiate a return, please contact our customer service team at [Your Contact Email/Phone]. Provide your order number, the items you wish to return, and the reason for the return.


  1. Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  2. Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.


  1. Exchange Policy: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [Your Contact Email] and send your item to our return address.

Shipping for Returns:

  1. Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  2. Shipping Instructions: Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exceptions / Non-Returnable Items: Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. Please get in touch if you have questions or concerns about your specific item.

Contact Us: For more information about our return policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using our return address.

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